Thank you for shopping at Fitura Health!
We strive to ensure that you are completely satisfied with your purchase. If you are not entirely happy with your order, please review our refund policy below.
1. Eligibility for Refunds
You may be eligible for a refund if:
- The product is defective, damaged, or not as described.
- You contact us within 30 days of receiving your order.
- The product is returned in its original packaging, unopened and unused.
2. Non-Refundable Items
Please note that the following items are non-refundable:
- Opened or used products.
- Products not purchased directly from our store.
- Products purchased more than 30 days ago.
3. How to Request a Refund
To initiate a refund, please follow these steps:
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Contact Us: Email us at info.fitura@gmail.com or call us at 360-910-2126 with your order number and a description of the issue.
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Return Authorization: We will provide you with a Return Authorization Number and instructions for returning the product.
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Return the Product: Ship the product back to us at the following address:
Fitura Health
1900 NE 134th Ave
Vancouver, WA 98684
USA -
Processing the Refund: Once we receive the returned product and verify its condition, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days.
4. Exchanges
We do not offer exchanges at this time. If you need a different product, please follow the return process and place a new order.
5. Shipping Costs
Shipping costs for returns are the responsibility of the customer unless the return is due to our error (e.g., defective or incorrect item). Original shipping costs are non-refundable.
6. Contact Information
If you have any questions about our refund policy or need assistance, please contact us:
- Email: Fiturafitness@gmail.com
- Phone: (971) 319-3896
- Address: 11909 NE 65th Street #821271 Vancouver WA 98682 USA
Thank you for choosing Fitura Health. We appreciate your business!