1. Order Processing
- Processing Time: Orders are typically processed within 1-3 business days. Once your order has been processed, you will receive a confirmation email with tracking information.
- Business Days: Our business days are Monday through Friday, excluding holidays.
2. Shipping Methods and Costs
- Shipping Options: We offer a variety of shipping methods, including standard, expedited, and express options. Shipping costs and delivery times will be calculated based on your location and the shipping method selected at checkout.
- Shipping Costs: Shipping costs are determined by the delivery address, shipping method, and weight of the package. The total shipping cost will be displayed during the checkout process.
3. Delivery Times
- Estimated Delivery Times: Delivery times vary based on your location and the shipping method chosen. Estimated delivery times are provided at checkout and are based on information provided by the shipping carrier.
- Delays: While we strive to ensure timely delivery, we cannot guarantee specific delivery dates or times. Shipping delays may occur due to unforeseen circumstances, including weather conditions, carrier delays, or other factors beyond our control.
4. Shipping Address
- Accuracy: Please ensure that your shipping address is accurate and complete to avoid delays. We are not responsible for issues arising from incorrect or incomplete addresses provided by the customer.
- Address Changes: If you need to update your shipping address, please contact us as soon as possible. Changes to the shipping address cannot be made once the order has been processed.
5. Order Tracking
- Tracking Information: Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track the status of your shipment on the carrier’s website.
6. Delivery Issues
- Lost or Stolen Packages: We are not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If you believe your package is lost or stolen, please contact the shipping carrier directly.
- Delivery Problems: If you experience any issues with delivery, such as damaged or incorrect items, please contact us within 7 days of receiving your order so we can assist you.
7. International Shipping
- Availability: At this time, we only offer shipping within the United States. International shipping is not available.
- Customs and Duties: For orders outside the U.S., customers are responsible for any customs duties, taxes, or other fees that may apply. These fees are not included in the shipping cost and are the responsibility of the customer.
8. Contact Us
If you have any questions about our shipping policy or need assistance with your order, please contact us:
- Email: Fiturafitness@gmail.com
- Phone: (971) 319-3896
- Address: 11909 NE 65th Street #821271 Vancouver WA 98682 USA
Thank you for shopping with Fitura Health!